聘全职 Service Advisor, 年薪$42000-$65000, 车辆维修/轮胎销售

AGRkitchener

Please send your resume to :

activegreenross1227@gmail.com

we will contact you in 2 business days!
Job description

We are looking for:

The candidate who loves to work with people and ensure they receive exceptional customer service.

The candidate must have the ability to clearly communicate with our customers regarding repairs to their vehicle in an honest and ethical manner.

The candidate will be working with customers to schedule service work, prepare quotes and communicate any additional service needed.

The candidate should have excellent customer service, interpersonal, and communication skills as well as a strong understanding of automotive technology and of the automotive industry.

The candidate need commit to our mission of providing the highest level of customer service with integrity and excellence.

Job duties include:

• Greeting customers and scheduling service appointments.
• Addressing customer concerns and comments.
• Providing price estimates of tires over phone/email with follow-up.
• Creating work orders and descriptions of problems and repairs
• Consulting with mechanics regarding necessary repairs and possible alternatives.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on potential cost savings.
• Managing and overseeing the shops workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are correct/available when needed.
• Administration duties as assigned
  

Requirements:

• At least 3 year experience in a related field.
• Experience in the automotive field.
• A strong understanding of automotive technology and the automotive industry.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational and time-management skills.
• The ability to communicate with mechanics, customers, and management.
• Self-motivated, self-driven and perform under pressure.
  

Contract length: 12 months

Work location: Kitchener

Expected start date: 2021-09-16

Job Type: Full-time, 40-44 hours/week

Salary: $42,000.00-$65,000.00 per year

Please send your resume to :

activegreenross1227@gmail.com

we will contact you in 2 business days!